SERVICING, MAINTENANCE & PARTS
Here for the lifetime of your seating
Your seating works hard, so it deserves to be looked after! Our aftersales team is here to help keep your seating safe, reliable and looking its best – whether it was installed last year or decades ago.
Audience Systems’ seating is built for long life and low maintenance. Our retractable seating understructures come with a 10-year warranty against manufacturing defects, but we regularly see our systems performing beautifully for 25, 30 years or more.
Why regular servicing matters
Safety and peace of mind
Even the most robust seating system can be affected by everyday wear, accidental damage, misuse or vandalism. Some issues are easy to miss during a quick visual check, but they can still affect safety and performance.
Regulatory Conformance
In the UK, retractable seating is covered by PUWER regulations, which require equipment used in the workplace to be kept in efficient working order and inspected regularly by a competent person, with records kept of those inspections.
We’ll help you stay on top of it
Our skilled service engineers carry out thorough inspections designed to keep your system working safely and smoothly. A regular service can help you:
- Spot potential problems before they become bigger issues
- Identify damage that may not be obvious at first glance
- Support the safety of your staff, visitors and audiences
- Meet your responsibilities under PUWER regulations
- Provide documentation for insurers or local authorities
- Help extend the working life of your seating system
Need replacement parts? We can supply genuine parts for Audience Systems seating, and in many cases, we can also help with parts for seating made by other manufacturers.
What’s included in our service
Our engineers know retractable and fixed seating inside out, and they’ll guide you through the process clearly and efficiently. We service both Audience Systems seating and systems supplied by other manufacturers.
Our annual service package can include:
- A full inspection and service
- A certificate of inspection, once any safety-critical work has been completed
- Replacement of small parts
- Expert advice on maintenance and safe operation
- A reminder when your next service is due
- Emergency call-out
- The option to fix your price for 3 or 5 years
Refurbishment and upgrades
If your seating needs more than a service, we can help with that too. From a simple refresh to a full refurbishment, our aftersales team can help bring tired seating back to life — often without the cost, disruption or waste of replacing it completely.
Find out more about our refurbishment and upgrade options here.
Downloads
To download our aftersales brochure, please click here.
Got a Question or Ready to Book?
To book a service, or just ask us a question, please complete the form here and return it to our aftersales team at aftersales@audiencesystems.com.
You can also call us on +44 (0)1373 865050 for a quote or to talk through the best option for your venue. For out of hours enquiries, check our contact page.
